What Were the Client’s Needs?
- One of the leading banks in Nigeria was experiencing frustrations with the level of service provided by their background checks/verification service provider.
- The recruitment and confirmation processes were delayed significantly because background checks took too many months to be completed.
- We deployed our online verification tool to help manage the entire process – from making new requests, uploading documents to be verified, to uploading reports of verified documents, and tracking the status of all requests.
- Leveraging our presence in all 36 states, we were able to fast track the ground-work required to conclude background checks which the previous service provider had left outstanding.
Using our relationships with the different academic and professional institutions in Nigeria and abroad we drastically reduced turn-around time in delivering on academic records verification.
- The frustration experienced by the client was eliminated as our efficient service delivery ensured that their recruitment and confirmation activities could run seamlessly.
- Our online verification portal eliminated issues of lost requests or misplaced documents and ensured that the organisation could track the status of all requests, as well as provide a records management system for past verification exercises.