What Were the Client’s Needs?
- A leading Nigerian bank needed a partner to help actualise their retail banking strategy.
- A key enabler for the success of their retail strategy was the recruitment, deployment and effective management of sales agents to drive deposit mobilisation in the retail space.
How Did We Meet Them?
- The first step was to understand the business outcomes their retail strategy was expected to deliver.
- With the insights gained, we recruited on-boarded, trained, and deployed over 400 direct sales agents across the Nigeria.
- We have continued to provide coaching and performance management to the sales agents through our dedicated in-house sales coaches and mentors.
What Was The Impact?
- In a few months, the sales agents have been able to raise over =N= 2 billion in fresh deposits mobilised.
- On the basis of these outcomes, our client has taken even more confident strides in executing its retail strategy.