What Were the Client’s Needs?
A leading retail bank was looking to improve employees’ product knowledge and customer service competencies bank-wide.
How Did We Meet Them?
Workforce supported their objectives by training, coaching and mentoring their internal trainers, developing their capability to deliver top class learning interventions across the bank.
Our unique value was not just in the area of training the internal trainers but also developing the training content and materials (Instructor’s guide, presentation slides, manuals etc) and certifying the SMEs as accredited trainers.
What Was the Impact?
The bank has been able to significantly reduce its training spend as a result of using its internal pool of competent and accredited training professionals.