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CONTACT CENTER OUTSOURCING

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Drive your Business Success with the Right Contact Centre Outsourcing Provider

Customer Obsessed
Digitally Empowered
Outcome Focused

Workforce Connect is a world-class contact centre outsourcing service designed to help you improve your customer engagement, increase efficiency, and reduce operational costs. Our Contact Centre solution allows you to engage new customers, impress existing customers and meet increasing customers' demand as you scale your operations.

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What We Offer

We are more than a company; we are a movement. A new generation of doers, dreamers, and builders.

Customer Support

Inbound & Outbound Contact Centre

Chat Support

Email Support

Sales Support

Upselling/Cross-selling

Lead Generation

Promotional Activities

Non-voice Support

Virtual Assistant

Call Sorting/Analytics

Back Office

Success Stories

Workforce Group has been our partner for 10 years. We’ve come to appreciate and trust their level of professionalism and efficiency. They’ve provided high-quality personnel to aid the continuity of some of NB plc’s business roles. Additionally, I’ve been impressed with the replacements of exited employees, which were executed OTIF and statutory regulations remitted appropriately.

Opaluwa Simeon

Nigerian Breweries Plc

Over the first half of the 2024 fiscal year, I’ll say that the People Outsourcing Services provided by Workforce Group have been excellent. They have efficiently managed the life cycle of our outsourced staff, including learning and development initiatives, which I found intriguing. This gave us the platform and capacity to work towards our business objectives and the desired peace of mind expected from such an outsourcing arrangement.

Onisofe Isaac

Enterprise Life Assurance Nigeria

Our organisation partnered with Workforce Group in 2021 to manage a key workforce segment during our transformation. They’ve consistently delivered seamless HR support, met all Service Level Agreements, and maintained high staff quality standards. We appreciate their reliability and partnership in providing continuous recruitment support and look forward to more successful years ahead.

Raphael Ugbe

Head, Human Resources, Tin-Can Island Container Terminal Limited

Workforce Group has been an exceptional outsourcing partner—professional, responsive, and reliable. In just six months, they’ve consistently met our SLAs, provided high-quality staff within tight timelines, and maintained excellent standards. Their team is approachable yet highly professional. We confidently recommend Workforce Group to any organisation seeking efficient, results-driven outsourcing support.

Abiodun Akangbe

Financial Controller, Nigeria & Angola, Emerson

As a financial company, we needed skilled loan recovery and customer service agents who understood our business and goals. For the past two years, Workforce Group has exceeded expectations—providing competent staff, maintaining high standards, and delivering exceptional support. Their professionalism and commitment to results make them a trusted partner we confidently recommend.

Nadya Dimas

Project Manager, Rexen Financials Limited

Over the past five years, Workforce Group has been a reliable outsourcing partner, effectively providing prompt and efficient services in recruiting, training, and managing contingent employees within the terms of our contractual agreement.

Bukola Aguddah

People Director, Sanofi-Aventis Nig. Ltd.

In 2023, we aimed to streamline logistics and cut operational costs. Engaging Workforce Group for labour services delivered remarkable results—their seamless integration boosted productivity and efficiency. With their support, we achieved our key targets and significantly reduced unnecessary expenses, making them a valuable partner in improving our operations.

Abbey Oluwagbenga

Depot Manager, APM Terminals

We sought an outsourcing partner who understood our business, aspirations, and pain points, with a focus on quick turnaround and high-quality staff. After four years with Workforce Group, we’re very pleased with their efficient recruitment process and staff management, which supported our 2023 goals. We confidently recommend them for reliable outsourcing and staff support.

Chidera Okoye

Outsourcing Operations Officer, Access Bank

Workforce Group delivered an excellent Leadership / Management Retreat for our organisation tagged: “Execution: The Discipline of Getting Things Done”. In addition to excellent facilitation skills, the evaluation of our company’s performance was unprecedented for us but has given our senior management’s team reasons to deeply reflect on our performance from inception to date and are presently evaluating ourselves to position OERL as a world-class company.

HR and Admin Manager

Oriental Energy Resources Limited.

Your High-Performance Induction Programme (HPIP) provided a comprehensive, competency-based curriculum with real-life business projects that exposed new hires to real market challenges. The programme’s rigour produced highly engaged, business-ready employees who seamlessly integrated during on-the-job rotations—marking a significant improvement over the previous graduate trainee programme run by FBN Capital.

VP & Head, Human Resources

FBN Capital Limited

We partnered with Workforce Group to gain access to the brightest and best talents, and we have been much impressed by the quality of the candidates they sourced, assessed and recruited for us.

Recruitment Team Manager

Guaranty Trust Bank Plc

Workforce’s Top Talent graduate trainee service exceeded my expectations with the quality of the graduates and the fantastic process deployed to get them.

Regional Team Recruitment Manager, Central West Africa Region

Nestle Nigeria Plc

Workforce Group transformed our sales team through their comprehensive curriculum and tailored solutions. Their commitment to excellence and industry-leading performance make them an unequivocal recommendation for organizations seeking unparalleled distinction.

Stanley Okochu

National Sales Performance & Capability Development Manager, Nestle Nigeria PLC

Having worked closely with Workforce Group on the delivery of the Leading Your Team for Maximum Productivity Programme, I can attest to their exceptional professionalism, expertise, and integrity. Their transparent communication and ability to build strong stakeholder relationships have earned them a solid reputation for trustworthiness and ethical business practices in the industry.

Atonye Allwell Brown

Head, Learning and Development & HRBP, Heritage Bank Nigeria Plc

Unlock the Power of Customer Experience

Customer satisfaction is a continuous challenge, and we understand that for you to maintain a competitive advantage, there’s a need to continually evolve – exactly what we do. We are committed to transforming your end-to-end customer experience and driving long-term business growth by unlocking the power of customer experience.

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How We Function

As an innovative contact centre outsourcing provider, we lead rather than follow. We empower your brand to build stronger customer relationships by creating direct, meaningful connections that boost brand value.

Benefits
24/7 Support
Consistent Brand Experience
Efficiency in Contact Resolution
Data Security and Compliance
Effective tracking and management
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OUTSOURCE TO US

Talk to us, let’s support your business growth

We’re more than just a contact centre partner of choice for some of Nigeria’s major brands and start-ups. Our team of specialists can help your business grow exponentially, handle high-volume functions and provide world-class customer service.

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