Customer service test measures a candidate’s ability to accurately understand customer requirements and to deliver the best service possible to fulfill those requirements. Customer service assessment is a holistic customer service aptitude test that gauges organizational and leadership skills plus personal attributes.
The test focuses on helping companies find the right talent in the customer service industry. It does so by offering an innovative solution that measures customer orientation and a customer centric personality extensively researched competencies. Effective communication is crucial to delivering excellent customer service. Being able to communicate adequately can help gain affinity from customers, leaving them with a feeling of having been served well, This assessment tool will assess candidates on their ability to listen actively and respond clearly. As a result, Organizations can leverage on this Assessment to effortlessly screen job candidates and hire the most competent customer service agents and representatives.
The Competency Framework for the Customer Service Assessment include:
- Organizational Skills
- Personal Attributes
- Leadership Skills
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