You have gone past the indecision stage and have now decided on using outsourcing for one or more of your non-core functions.
Now, you must find the right company to outsource these areas of your business to. This is a critical decision that should not be taken with levity or rushed into as hiring the wrong outsourcing partner could spell doom for your business.
So, how do you ensure you are about to do business with the outsourcing firm that not only understands your business and what you are trying to achieve by outsourcing, but is dependable and capable of helping you reach your strategic organisational goals?
Whether you are outsourcing your business process or a task, here are the crucial questions you should have the right answers to before hiring an outsourcing partner:
Are they reliable?
The organisation you are outsourcing an aspect of your business to should be one that has pedigree. Do due diligence and ensure they have a proven track record of dependability. It’s also important that you do a background check on them to confirm information such as their history, address, staff strength and financial standing. The result of your findings will help you determine their capabilities and level of reliability.
What other projects have they handled?
The last thing you want is a rookie outsourcing company handling your critical business processes, therefore, you need to find out how experienced the outsourcing firm is in your specific industry. A suitable outsourcing partner should be knowledgeable about the rules, regulations and practices governing operations in your industry and must have the requisite skills and experience needed to execute your project.
How flexible are they?
It is not enough for the outsourcing company to possess the experience and be reliable enough to handle projects. In addition, they must be capable of adapting to your peculiar work ethic and mode of operation. An outsourcing partner that is stuck in their ways or rigid will do your organisation no good when you need to make urgent changes or adjustments to the brief.
How well do they communicate?
As a business, you want to be kept in the loop of how things are going with your project. Do they reply to your queries and enquires on time? While an outsourcing vendor’s competencies, experience, skill and adaptability may not be in doubt, their poor level of communication may be an indicator that you are going to have a hard time working with them.
How affordable are they?
Outsourcing is often recommended as a way of reducing spend while also allowing an organisation focus on its core. However, a reputable outsourcing company’s rates may be way beyond your budget and you have to come to terms with that reality. Therefore, compare the pricing structure/quotation of a shortlist of vendors before making a decision on who to give the job.